Welcome to TenneX Legal (“Website”). These Terms of Use (“Terms”) govern your access to and use of the Website, services, software, CRM systems, communications, and all related offerings provided by TenneX Ventures LLC d/b/a TenneX Legal (“TenneX,” “Company,” “we,” “our,” or “us”).

By accessing this Website or using any TenneX service, you agree to be legally bound by these Terms. If you do not agree, do not use the Website or services. These Terms may be updated periodically without notice. Continued use of services constitutes acceptance of the updated Terms.

1. Company Information

TenneX Ventures LLC
100 Overlook Center
Princeton, NJ 08540
partner@tennexlegal.me
www.tennexlegal.com

TenneX Legal is a business development, intake management, CRM automation, marketing support, and operational consulting company serving law firms and legal professionals.

TenneX Legal is not a law firm and does not provide legal advice, legal representation, or legal services to consumers.

2. Services

TenneX Legal provides services including, but not limited to:

• Lead generation and demand generation

• Intake management

• Consultation booking

• CRM setup and management

• AI-assisted intake systems

• Marketing systems and automation

• Call handling and follow-up systems

• Operational consulting

• Advertising campaign management

• Performance reporting

• Workflow and automation infrastructure

Services may be provided through internal teams, contractors, software platforms, AI systems, automation tools, third-party vendors, and affiliated systems.

3. No Attorney-Client Relationship

Nothing on this Website or through any TenneX service creates:

• an attorney-client relationship,

• legal representation,

• legal advice,

• or legal obligations between TenneX and any end user, lead, prospect, or client of a subscribing law firm.

Any legal services are solely provided by the subscribing law firm, not by TenneX.

TenneX does not supervise, direct, or control the legal work of attorneys or law firms using the platform.

4. Subscription Terms

Unless otherwise agreed in writing by TenneX at partner@tennexlegal.me, all services are provided on a month-to-month basis.

Any modified pricing structure, fixed term agreement, custom payment arrangement, deferred onboarding arrangement, or extended service commitment must be confirmed in writing by TenneX.

TenneX reserves the right to modify pricing, systems, infrastructure, service structures, staffing allocations, or offerings at any time.

5. Recurring Billing Authorization

By subscribing to TenneX services, Client authorizes TenneX Ventures LLC d/b/a TenneX Legal to automatically charge the payment method provided by Client on a recurring weekly basis.

Billing is processed automatically each week based on the service tier, package, ad spend level, or pricing structure selected by Client at onboarding or otherwise approved in writing.

Client expressly acknowledges and agrees that:

• Client independently selects the desired service tier and pricing structure;

• Client voluntarily provides payment information for recurring billing purposes;

• Client authorizes TenneX to securely store payment credentials on file;

• The payment method on file may be automatically charged weekly without additional notice or authorization prior to each charge;

• Recurring charges may include service fees, CRM fees, ad spend allocations, operational fees, consulting fees, onboarding costs, or any other approved charges associated with Client’s selected plan.

Client is solely responsible for maintaining a valid payment method on file at all times.

Failure of a payment method, declined transactions, chargebacks, revoked authorization, insufficient funds, or payment disputes shall constitute a material breach of these Terms and may result in immediate suspension or termination of services.

Client agrees that recurring billing authorizations provided electronically, through onboarding forms, invoices, signed agreements, CRM onboarding submissions, payment links, or digital acceptance of these Terms shall be deemed legally binding authorization for recurring charges.

6. Termination Policy

Clients may terminate services by providing a minimum of two (2) weeks written notice via email to partner@tennexlegal.me.

The client remains fully responsible for all charges, invoices, subscription fees, advertising costs, CRM fees, operational fees, and recurring payments during the full notice period.

Termination requests sent via text message, verbal communication, Slack, WhatsApp, social media, or any method other than written email notice are not considered valid termination notices.

TenneX may terminate or suspend services immediately, with or without notice, for:

• non-payment,

• chargebacks,

• abusive conduct,

• fraud,

• reputational harm,

• breach of these Terms,

• misuse of systems,

• unauthorized access attempts,

• or conduct deemed harmful to TenneX operations.

7. No Refund Policy

ALL PAYMENTS MADE TO TENNEX ARE FINAL AND NON-REFUNDABLE.

By subscribing to or using TenneX services, you expressly acknowledge and agree that all payments are immediately allocated toward:

• staffing,

• intake teams,

• CRM licensing,

• infrastructure,

• operational overhead,

• software costs,

• AI systems,

• advertising deployment,

• lead acquisition,

• payroll,

• marketing campaigns,

• automation systems,

• consulting resources,

• and related business expenses.

Accordingly:

• no refunds,

• no partial refunds,

• no prorated refunds,

• no charge reversals,

• and no reimbursement obligations

will be issued under any circumstances, including but not limited to:

• dissatisfaction with results,

• lead quality disputes,

• campaign performance,

• business closure,

• reduced revenue,

• staffing limitations,

• market conditions,

• early termination,

• inability to convert leads,

• or alleged non-performance.

All advertising spend and deployed marketing budgets are non-recoverable once deployed.

8. Chargebacks & Payment Disputes

Clients agree not to initiate chargebacks, payment reversals, fraudulent disputes, or unauthorized transaction disputes for validly authorized payments.

Any attempt to reverse charges for services rendered, infrastructure deployed, staffing allocated, advertising launched, CRM systems provisioned, or operational resources utilized shall constitute a material breach of these Terms.

In the event of a chargeback or payment dispute, TenneX reserves the right to:

• immediately suspend all services,

• terminate platform access,

• revoke CRM access,

• disable automations,

• suspend intake systems,

• pursue collections,

• report unpaid balances,

• recover attorneys’ fees and costs,

• and pursue all available legal remedies.

Client agrees that electronic payment authorizations, signed agreements, CRM usage logs, onboarding records, text communications, campaign deployments, and login activity may be used as evidence in any dispute regarding payment authorization or service delivery.

9. No Guarantees

TenneX makes no guarantees regarding:

• leads,

• consultations,

• signed clients,

• revenue,

• ROI,

• conversion rates,

• acquisition costs,

• profitability,

• or business growth.

All projections, examples, estimates, or performance discussions are illustrative only and do not constitute guarantees or warranties of any kind.

Lead quality and acquisition performance may vary due to market conditions, geography, competition, economic conditions, law firm responsiveness, staffing, consultation performance, and factors outside of TenneX’s control.

10. Client Responsibility

Clients are solely responsible for:

• handling consultations,

• staffing,

• attorney supervision,

• legal compliance,

• client onboarding,

• client communication,

• follow-up,

• legal representation,

• retention agreements,

• trust accounting,

• billing,

• and all post-consultation activity.

TenneX’s responsibility generally ends once a qualified consultation is booked or intake services are performed.

TenneX bears no responsibility for a law firm’s inability to handle volume, staffing shortages, missed consultations, failure to convert leads, or operational limitations.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENNEX SHALL NOT BE LIABLE FOR ANY:

• indirect damages,

• incidental damages,

• lost profits,

• lost revenue,

• business interruption,

• reputational harm,

• loss of business opportunity,

• data loss,

• operational disruptions,

• or consequential damages

arising from use of the Website or services.

Under no circumstances shall TenneX’s total cumulative liability exceed the total amount paid to TenneX during the thirty (14) days immediately preceding the event giving rise to the claim.

Services are provided strictly on an “AS IS” and “AS AVAILABLE” basis.

12. Indemnification

You agree to indemnify, defend, and hold harmless TenneX Ventures LLC, its owners, employees, contractors, affiliates, vendors, and agents from and against any claims, liabilities, damages, costs, losses, disputes, investigations, penalties, or attorneys’ fees arising out of:

• your use of the services,

• your law firm operations,

• legal representation provided by your firm,

• consumer complaints,

• malpractice claims,

• regulatory complaints,

• bar complaints,

• advertising claims,

• data misuse,

• client disputes,

• payment disputes,

• or your breach of these Terms.

13. Intellectual Property

All TenneX systems, workflows, automation structures, CRM configurations, intake methodologies, scripts, dashboards, software processes, marketing systems, and operational frameworks remain the exclusive intellectual property of TenneX.

Clients may not:

• copy,

• reverse engineer,

• reproduce,

• resell,

• sublicense,

• distribute,

• or replicate

any TenneX systems or processes without prior written consent.

14. Confidentiality

All non-public operational, strategic, financial, marketing, technical, and business information shared by TenneX is confidential and may not be disclosed to third parties without written permission.

15. Governing Law & Venue

These Terms shall be governed exclusively by the laws of the State of New Jersey.

Any dispute arising from these Terms or use of the Website or services shall be brought exclusively in the state or federal courts located in Mercer County, New Jersey.

Before initiating litigation, parties agree to attempt good-faith mediation.

The prevailing party in any dispute shall be entitled to recover reasonable attorneys’ fees and costs.

16. Electronic Communications

By using the Website or services, you consent to receive communications electronically, including:

• emails,

• SMS messages,

• automated notifications,

• CRM communications,

• intake notifications,

• and operational updates.

Electronic signatures and electronic agreements shall be legally binding and enforceable.

17. Entire Agreement

These Terms constitute the complete understanding between the parties regarding Website use and services and supersede all prior discussions or understandings unless otherwise agreed in a separate written agreement executed by TenneX.

18. Contact

Questions regarding these Terms may be directed to:

TenneX Ventures LLC
100 Overlook Center
Princeton, NJ 08540
partner@tennexlegal.me